FAQ

Please follow these steps to purchase on our website:

1. Use the platform directly, befor make ing sure to have an email account
2. Select the country and number of the correspondent who receives the call credits
3. Select the desired amount
4. Select the desired payment method before validating
5. Make the payment secure

Before any payment, you will be asked for your access to the various payment platforms, to guarantee maximum security at each level of operations.

It is totally impossible to load a number that you have not entered, as it will be necessary to ask for checks of the call number before validating any payment. It is therefore necessary to verify the number of your correspondent, to avoid sending by mistake call credits to another number. Mobipiar is not liable for any errors in the number that guarantees secure access to your account.

You are asked to verify before validating the payment. Please make sure that you have chosen the right amount to avoid errors in payment. When the payment is validated, no refund is possible after sending the call credits to the number you have selected.

You will receive an invoice at the address you gave. You can print proofs of payment that you have received by e-mail, sms or on your statement of account available in the history of your Mobipiar profile.

Click OPEN ACCOUNT and fill in the e-mail address you would like to use to purchase on Mobipiar, choosing a password to access your account. Then you will receive a confirmation e-mail that will indicate the validation of your Mobipiar account. Now that you are a member of the Mobipiar community, you can easily use your platform to send call credits to all of your contacts in more than 100 countries around the world.